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  1. FAQs

Membership & Shop FAQs

For instant answers to your questions take a look at our Frequently Asked Questions below.

If you still can’t find the answer you’re looking for Click Here to send us an email. 

Your emails mean a lot to us and we always do our best to respond as quickly as possible. But as a small team it can take us a while to work through the many emails we receive. Particularly during busy periods. So, if your enquiry is urgent please ring us on +44 (0)1752 672008.

How do I update my membership details?

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Please get in touch with us directly to let us know of any changes. Particularly if you change address, so we can ensure your Shark Focus magazine is sent to the right place.

Published: 4th January, 2020

Updated: 29th September, 2021

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Can I become a member or buy something from the shop if I live outside the UK?

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Yes. We have members from all over the world and ship products worldwide. Yet postage costs and delivery times will vary depending on your location.

COVID-19: Due to COVID-19 we’ve had to temporarily stop sending goods to locations outside the EU, as parcels weren't arriving. We’ll continue to monitor the situation and will resume worldwide shipping as soon as possible. Please keep an eye on our website for updates.

Published: 5th January, 2020

Updated: 29th September, 2021

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I'm a member, how do I login to my account or amend my monthly donation?

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If you’re a Shark Trust member who’s created an account through Enthuse (previously Charity Checkout), you can log into your account at charitycheckout.co.uk/login.

From here you can amend your monthly donations by cancelling your current schedule and setting up a new one. 

Published: 6th January, 2020

Updated: 29th September, 2021

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How do shark adoptions work and how much do they cost?

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Sharks are difficult to track because of where they live and the great distances they travel. So our adoptions work a little different to many others. Instead of adopting one individual shark, you'll be adopting many by helping to fund vital research projects and campaigns.

All our adoptions are a one-off payment of £25 for the year. Although you can choose to make an extra donation by selecting a higher tier.

► Click Here, to find out more about all our adoptions.

Published: 7th January, 2020

Updated: 29th September, 2021

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If I adopt a shark will I be able to track their movements?

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The sharks in our adoption programmes are not tagged, so you won't be able to track them. Our adoptions help to support various research projects that use non-invasive techniques and sightings data to discover more about the species. 

You can find out more about each research project or campaign by visiting our Adoption pages. From here you can also download the latest reports to discover the most recent findings.

Published: 8th January, 2020

Updated: 29th September, 2021

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Showing 10 of 5

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